Refund policy

All Sales Final

All jewelry purchases, including pre-orders and custom-made items, are final sale and are not eligible for returns or exchanges due to changes of mind, sizing preferences, or personal preferences. We encourage customers to carefully review product descriptions, sizing information, and photos before purchasing.

Bracelet Resizing

We offer resizing services for our custom, made-to-order beaded bracelets if an adjustment is needed. Customers are responsible for shipping costs both ways. Please contact us for resizing assistance.

Damaged, Defective, or Incorrect Items

We take pride in the quality of our jewelry and carefully inspect each item before shipping. If your order arrives damaged, defective, or incorrect, please contact us within 7 business days of delivery with your order number and clear photos of the issue. We will review the concern and work with you to provide an appropriate resolution, which may include a repair or replacement.

Pre-Orders

All pre-order purchases are final sale. Estimated shipping dates are provided in each product listing and may change due to production or shipping delays. Please review the estimated shipping timeframe before placing your order.